Shipping Policy

Processing Times

All orders are processed within 3–5 business days.
Once your order has been prepared and dispatched, you will receive a confirmation email with tracking information.

Delivery Times

We ship to mainland destinations within the European Union, as well as Norway and Switzerland.

Estimated delivery times are typically 2–6 business days after dispatch, depending on the destination country and local carrier conditions.
Please note that delivery times are indicative and may vary during peak periods or due to circumstances beyond our control.

Shipping Costs

We offer free standard shipping to mainland destinations within the European Union, as well as Norway and Switzerland.

Shipping fees apply to certain remote regions, including the Portuguese islands (Azores and Madeira). The exact shipping cost will be calculated at checkout.

At this time, we do not ship to non-EU customs territories, including:

Canary Islands
Ceuta
Melilla

All prices displayed at checkout include VAT where applicable.

Order Tracking

Once your order has shipped, you will receive an email containing your tracking number.
You can use this to follow your package throughout the delivery process.

Undeliverable Packages

If a shipment is returned to us due to:

Incorrect or incomplete address details provided by the customer, or
Failure to collect the package from the delivery provider or pickup point

the customer will be responsible for any re-shipping costs.

Damaged or Lost Packages

We take great care to package our products securely.

If your order arrives damaged:

Please notify the delivery provider immediately, and
Contact us at claims@bulbyco.com within 48 hours of delivery, including clear photos of the packaging and item.

If your package appears to be lost in transit, please contact us so we can investigate the matter with the shipping provider.

Please note that claims are subject to the carrier’s investigation and resolution process.